Quick answer: An expired password was the cause in this case
Check whether your full precheck message identifies an expired vCenter login. Only then follow the supported credential-repair workflow for your VxRail version and vCenter configuration. A generic bundle-upload failure or KB number is not enough.
Jump to the original 4.7.410 error, version-aware repair guidance, and checks before retrying.
This February 2020 case concerns the vCenter management account used by VxRail Manager. An expired credential blocked the upgrade precheck. It is one explanation for a composite-bundle upload failure, not a diagnosis that applies to every upload error.
Original incident — VxRail 4.7.410 bundle. During an upgrade, I encountered the following message. The original error text and screenshot are retained below.
Failed to upload bundle: VXRAIL_COMPOSITE-4.7.410-26262335_for_.5.x.zip: Failure occurred in executing the checker: Pre-checking the version compatibility among components. Unable to connect to VC: Client received SOAP Fault from server: Password of the user logging on is expired. :: Password of the user logging on is expired. :: {Name: XXXXXX, Domain: XXXXX} Please see the server log to find more detail regarding exact cause of the failure. Please refer to KB 488890 article. Please refer to KB 488889 article.
Read the specific failure, not only the headline. In this case, the important detail was that the vCenter login password had expired. A reference to KB 488889 alone does not establish that cause: Dell also documents a certificate-authentication precheck failure carrying that reference. If your detailed error is different, investigate that error before changing credentials.
Resolution in this historical case.
I updated the VxRail management user’s password in vCenter and synchronized the stored password in VxRail Manager. That was the repair for this incident, not a universal click-by-click procedure for current releases.
For your environment: confirm the affected account, VxRail build, and whether vCenter is VxRail-managed or customer-managed. Follow the matching Dell password-management procedure with the account owner so the account and stored credentials remain synchronized. Dell’s VxRail 8.0.x guidance illustrates why the version matters: the workflow changes at 8.0.210 for VxRail-managed vCenter. Use your own release’s guide, not that example by default.
Before retrying the upgrade. Confirm that the intended account authenticates, VxRail Manager health monitoring is restored, and the relevant upgrade prechecks pass. If authentication still fails, identify whether the account is expired, locked, or out of sync before retrying. Do not disable password-expiry policy or rotate unrelated accounts merely to clear the upload message. If the cause or supported procedure is unclear, engage Dell Support.