human oversight

The Human-Agent Operating Model: How CIOs Should Redesign IT for AI-Augmented Work

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TL;DR The CIO’s AI operating model cannot stop at selecting models, deploying copilots, or funding agent pilots. It must define how a human-agent workforce makes decisions, executes work, owns outcomes, operates platforms, handles exceptions, and responds when an AI-enabled process fails. The durable model is centralized control with federated business ownership. Employees retain judgment, accountability, … Read more

The CEO-CIO Compact for Agentic AI: Who Owns Risk, Spend, and Business Outcomes?

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TL;DR Agentic AI creates an accountability problem before it creates a technology problem. An AI agent can interpret goals, retrieve data, select tools, spend money, initiate workflows, and change business or technical systems. That authority cannot be assigned to an innovation committee, hidden inside a platform team, or treated as a normal software feature. The … Read more